welcome to sofawolf press
Coming soon: Red Devil, a novel by Kyell Gold, illustrated by Rukis

events

April 2014
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Shipping & Returns

Domestic & International Shipping

  • Domestic (United States, including APO/FPO): US Postal Service Priority Mail
  • International: USPS International Priority Mail

To preview shipping costs, place the items you wish to purchase in your cart, then proceed to the first step in the checkout process, which asks for the shipping destination. You need not complete the checkout process at this time, but can go back and change your order if you wish.


Cheaper International Alternatives?

International shipping can be expensive. We encourage our customers overseas to check out the following distributors of our products, who may be able to provide much cheaper shipping options:

Black Paw Productions

Location: Germany
Ships to: EU

Loja dos Furries

Location: Brazil
Ships to: Brazil

Aus. Fan. Cons

Australian Fandom Conventions, the people who bring you ConFurgence, formerly MiDFur

Location: Australia
Ships to: Aus & NZ

Shipping Costs

The amount we charge you for shipping is based on the estimated weight of your package and its destination. Our system queries the U.S. Postal Service to determine this amount for each purchase, to ensure the most current rate is being applied. To this, we add a small additional fee for packing materials.

Packing Your Purchase

Protecting Your Purchases

Orders are packed in multiple protective layers to ensure they arrive undamaged by all but the worst abuses that can be inflicted en route.

Protecting Your Privacy

Packaging is discrete, in standard opaque USPS Priority Mail packaging, with nothing other than the postage label indicating its origin from Sofawolf Press.

Delivery Time

When you place your order, an estimated shipping time is calculated by the carrier (USPS) based on the distance and the class of service (Priority Mail) you choose. This shipping time is to be considered in addition to the time required to process and package your order. While we do our best to do so within a day or two, during very busy times it may take a bit longer. You will be notified by e-mail as your order is processed and shipped.

Undeliverable Packages

Should a package be returned to us as undeliverable by the carrier, we will attempt to contact the purchaser at the address supplied to confirm the address. If the address supplied by the customer turns out to be in error, we reserve the right to issue a full refund of the purchase price minus any shipping and handling charges originally billed. If the provided information was correct, we will consult with the carrier and re-ship the order as soon as possible.

Returns

We will issue refunds for products returned to us in resaleable condition within 30 days of original purchase, minus any shipping and handling charges originally billed. You must contact us for authorization prior to returning the product.

If a product you ordered from us was damaged, defective, or incorrect, then we will refund the entire purchase price, including shipping and handling. We will still only take returns within 30 days of original purchase though, so contact us for authorization immediately upon receiving the damaged or incorrect item.

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